Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We ship EVERYTHING with a little extra care
We make sure your order gets delivered to you in perfect condition. Each shipment is hand-packaged by our team with the utmost care and attention to detail.
Our Website Can Calculate the Shipping Cost for Orders to Any Country In the World
To estimate your shipping cost, simply put the items you want in your shopping cart and then click the red "Click Here to estimate your shipping cost for any Country" link located at the top center of the Shopping Cart Page. The "Click Here to estimate your shipping cost for any Country" link will be present whenever there are any items in your Shopping Cart.
If the site is unable to calculate your shipping cost, please email us at firstname.lastname@example.org and we will be glad to assist you with your shipping quotation.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error if you are located in the United States (you received an incorrect or defective item, etc.). Defective items are eligible for direct replacement only. If replacement item is out of stock then or customer is unwilling to take a direct replacement a store credit can be applied once item is returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.